26 TOP Call Center Interview Questions and Answers PDF
MOST ASKED 26 TOP Call Center Interview Questions and Answers PDF. Read 26 TOP Call Center Interview Questions and Answers PDF for JOB INTERVIEW PDF for freshers & experienced candidates.
- What you know about Call Center?
- Mention the types of call center and what is the difference between them?
- What according to you call center job is?
- Why we should hire you for our company?
- What you understand with the term “Customer Satisfaction”?
- What do you mean by customer service?
- How will you enjoy working in a call center?
- What are your strengths?
- What will you do if customer abuses you on the phone?
- What are the key features you think that customer associate should possess to become perfect customer associate?
- How you handle pressure?
- What experience do you have in call center?
- Mention the types of customer service field?
- What is your typing skill?
- Can you handle multiple calls at the same time?
- Are you comfortable with night shifts?
- How you rate yourself on communication skills?
- What is the key to get success in a call center?
- While talking to customer, what are the procedures you follow?
- Do you enjoy working in a team?
- What is virtual call center?
- Do you like multi-tasking task or you prefer to tackle one problem at a time?
- What if the customer is not happy with your answer or solution?
- To improve customer service what will be your approach?
- What will you do in a situation where system shuts down and you still handling customer on the phone?