26 TOP Call Center Interview Questions and Answers PDF
Read now 26 TOP Call Center Interview Questions and Answers PDF for JOB INTERVIEW PDF for freshers & experienced candidates
26 TOP Call Center Interview Questions and Answers PDF List
- What you know about Call Center?
- Mention the types of call center and what is the difference between them?
- What according to you call center job is?
- Why we should hire you for our company?
- What you understand with the term “Customer Satisfaction”?
- What do you mean by customer service?
- How will you enjoy working in a call center?
- What are your strengths?
- What will you do if customer abuses you on the phone?
- What are the key features you think that customer associate should possess to become perfect customer associate?
- How you handle pressure?
- What experience do you have in call center?
- Mention the types of customer service field?
- What is your typing skill?
- Can you handle multiple calls at the same time?
- Are you comfortable with night shifts?
- How you rate yourself on communication skills?
- What is the key to get success in a call center?
- While talking to customer, what are the procedures you follow?
- Do you enjoy working in a team?
- What is virtual call center?
- Do you like multi-tasking task or you prefer to tackle one problem at a time?
- What if the customer is not happy with your answer or solution?
- To improve customer service what will be your approach?
- What will you do in a situation where system shuts down and you still handling customer on the phone?