26 TOP Help Desk Interview Questions and Answers PDF
MOST ASKED 26 TOP Help Desk Interview Questions and Answers PDF. Read 26 TOP Help Desk Interview Questions and Answers PDF for JOB INTERVIEW PDF for freshers & experienced candidates.
- What are the three abilities of an ideal help desk person?
- How good are you at solving problem on phone?
- How important is customer service for you?
- How you face the criticism?
- How important IT skills are in help desk service and how you keep yourself updated with those skills?
- How would you rate your problem solving skills?
- What motivates you for the help desk assistant job?
- What is the best thing you like about your job?
- How you deal with the frustrated customer?
- How do you respond when you do not know the answer?
- Do you really think that company or organization really needs a helpdesk?
- What is the recent skill you have learned that can be helpful for help desk position?
- Are you a team-player?
- Are you flexible with the weekend’s job?
- If the customer is not satisfied with your service do you analyze your mistake or just move on to another customer?
- What are the new help desk techniques you think would be helpful to improve the service?
- Please tell me some of the task that you had performed in your previous company?
- What is your worst experience so far as a help desk assistant?
- In a situation where caller did not understand what you are explaining, what you would do?
- What experience do you have as a help-desk associate?
- How you will organize your work schedule?
- Imagine if there is a customer who does not understand your language then how will you help him/her?
- Tell me one thing that you don’t like about your job?
- What is the difference between helpdesk and service desk?
- How you deal with a customer who is on the phone and refuses to calm down?