- What are the three abilities of an ideal help desk person?
- How good are you at solving problem on phone?
- How important is customer service for you?
- How you face the criticism?
- How important IT skills are in help desk service and how you keep yourself updated with those skills?
- How would you rate your problem solving skills?
- What motivates you for the help desk assistant job?
- What is the best thing you like about your job?
- How you deal with the frustrated customer?
- How do you respond when you do not know the answer?
- Do you really think that company or organization really needs a helpdesk?
- What is the recent skill you have learned that can be helpful for help desk position?
- Are you a team-player?
- Are you flexible with the weekend’s job?
- If the customer is not satisfied with your service do you analyze your mistake or just move on to another customer?
- What are the new help desk techniques you think would be helpful to improve the service?
- Please tell me some of the task that you had performed in your previous company?
- What is your worst experience so far as a help desk assistant?
- In a situation where caller did not understand what you are explaining, what you would do?
- What experience do you have as a help-desk associate?
- How you will organize your work schedule?
- Imagine if there is a customer who does not understand your language then how will you help him/her?
- Tell me one thing that you don’t like about your job?
- What is the difference between helpdesk and service desk?
- How you deal with a customer who is on the phone and refuses to calm down?
Tag: 26 TOP Help Desk Interview Questions and Answers PDF
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